Nick Peters

S u m m a r y High-energy professional offering over 15 years experience of continuous contribution and achievement. Driving force behind on-time, on-budget delivery of large-scale projects and programs within defined standards of quality. Big picture view of program, budget, and process management to build value in diverse organizations. Results driven problem-solver with the ability to innovate compelling, win-win solutions to complex situations. Exceptional relationship building skills, fostering teams and organization across all levels of staff, customers, vendors, and business groups.

E x p e r i e n c e Intellectual Ventures
Sr. Technical Trainer : 5/09-Present

Responsible for coordinating, designing and delivering technical training at Intellectual Ventures.

Intellectual Ventures
Business Systems Analyst : 7/08 - 5/09

  • Elicit requirements using interviews, document analysis, requirements workshops, storyboards, business process descriptions, use cases, scenarios, event lists, and wireframes.
  • Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards.
  • Decompose high-level business and user requirements into functional requirements, specified in an appropriate level of detail suitable for use by those must base their work on the requirements.
  • Study existing information processing systems to evaluate effectiveness and develop new systems to improve production or workflow as required.
  • Develop, coordinate, and conduct user training, education, and problem solving sessions; counsel and support users regarding system functionality.

Technology Business Analyst : 06 - 08

Manage and coordinate requirements definition + project development for member, staff and consumer facing web sites for Virtuoso, a leader in the luxury travel market. Used Agile development methodologies with a distributed workforce (New Zealand, Ft. Worth, Seattle) to deliver a custom content management system. Extensive use of TFS + Microsoft products for project management tools.

Software Project Manager : 04 - 06

Schedule and manage product lifecycle for a startup in the vacation rental industry. Primary focus is management of the Escapia Vacation Rental Suite software package. This suite is comprised of an online reservations system, CRM, comprehensive accounting package, service order management and other tools for the vacation rental market. Work closely with all departments at Escapia to coordinate work and releases and manage customer expectations.

Vulcan Inc.
Program Manager Technology Group : 02 - 04

Directed project scope, scheduling and budgeting, communication, risk management, vendor contact and contracts. Primary focus was management of an international multimillion-dollar scientific technology development project and software for museum exhibits. Also instrumental in the evaluation and implementation strategy of a department-wide program management tool (eProject).

  Apex Learning, Inc.
Senior Product Manager : 98 - 01

Responsible for the design, development and deployment of AP Exam Review, a site for Advanced Placement high school students to study for their exams and for ClassTools, a Codie winning in-class tool to help classroom teachers present online content. I am experienced at defining product requirements, researching competition, coordinating content and technical development with external partners and internal departments. This position required a great understanding of web technologies and an instinct for balancing user needs with team capabilities. Also: instructor and mentor training, writing and analyzing student questionnaires, product evangelism, technical writing, information design, tracking server statistics and troubleshooting registration systems.

sites:, UCCP Virtual High School + others

  USWeb Seattle (now marchFIRST)
Quality Assurance Manager : 97 - 98

Responsible for quality assurance on all products. Tested commercial Internet and Intranet sites. Wrote test plans and tested web sites: front to backend components. Co-developed and maintained a bug tracking system. Worked closely with engineering, design, production and development departments to improve overall product quality.

Clients: HorizonAir, Hewlett-Packard, Airgroup Express,, Entertainment Tonight Online,, ATL Ultrasound, Kavu + others.

QA Engineer + other technology positions : 95 - 97
  • Asst. beta-coordinator for MS Office.
  • Tested U.S. and International versions of MS Encarta 98 for Windows.
  • Acted as liaison between third-party developers and the PageMaker 6.0 testing team. Wrote, executed and documented all tests for three plug-ins.
  • Tested hardware and software for Windows Printer Systems.

    Clients: Mirosoft, Adobe

Blood Island- The Movie
Jack of all : Winter 94 - 95

As a local consultant working with an aspiring action filmmaker on the island of Roatan in Honduras, I helped schedule, coordinate, cast, write, film and act in this $10,000 16-mm extravaganza. The working title, "Blood island". Experience with 16-mm camera, screen writing, animal handling (tarantulas, snakes, monkeys and small apes) also location scouting and working in unusual locales (coral reefs and nasty swamps).

Microsoft Corportation
Redmond, WA
Tech Support Engineer : 93 - 94

Provided end users with technical support in the Macintosh, Windows and DOS environments for all Consumer Division Graphics (CDG) products, including MS Works (3.0), Powerpoint, FlightSim, Publisher 1.0, Creative Writer, Fine Artist, multimedia CD-ROMs (Schubert, Beethoven), and others. Mentored other CDG Engineers for Macintosh system issues. Wrote, edited and commented articles for the CDG issues database. Received a Product Support Services Excellence Award for superior customer service.

United States Information Agency
Ottawa, Canada
Public Affairs Intern : 91

Tracked Canadian press reaction to the North American Free Trade Agreement for US Department of State while working at the US Embassy in Ottawa. Position also involved researching and responding to inquiries made by Canadian government officials to the U.S.I.A. Library.

S k i l l s Program and Product management, budgeting time and money, delivering customer/employee/user training, great eye for quality issues and project risks, writing, editing, information and web design

Microsoft Office Suite, Microsoft Project, Microsoft Project Server, eProject, Microsoft CRM, Microsoft Sharepoint, Visio and Visual SourceSafe. Adobe PhotoShop, BBEdit, HTML, Acrobat and PageMaker. Macintosh and Windows.

E d u c a t i o n Antioch University
Seattle, WA
Whole System Design
Focus on epistemology, adult education and general systems theory.

The Evergreen State College
Olympia, WA
Bachelor of Art
Emphasis on managment in the public interest, propaganda and persuasion

elementary + middle + high schools:
Taipei American School, Taiwan
Inglemoor High School, WA
American Cooperative School of Tunis, Tunisia
Ecole Belge a Kigali, Rwanda
American International School of Bamako, Mali
Walnut Creek Elementary, CA

o t h e r w i s e Family, sailing, exploring,the intraweb, Africa